Contact Smalls Customer Service
Smalls Phone Numbers and Emails
Customer Service Number:
-
(503) 487-4303For Text
Smalls Email:
Smalls Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Smalls Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Smalls is 5034874303.
The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 8 seconds.
Be prepared for the call as Smalls may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Smalls Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Smalls is 5034874303.
The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 8 seconds.
Be prepared for the call as Smalls may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
People call Smalls mainly because of activation/ cancellation, request for information, shipping and delivery.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Smalls is meow@smalls.com.
Contact Information
Smalls Website:
Smalls Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours of Operation (EST):
Monday - Thursday: 10:00am - 7:00pm
Friday: 10:00am - 6:00pm
Saturday - Sunday: 1:00pm - 6:00pm
Smalls Customer Service Reviews
I needed to update payment info and a representative got back to me by e mail and problem solved.
I was answered in minutes and the rep explained what I needed to do, I am old school and low tech, but the smalls app is so easy to use, believe me, if I can navigate it anybody can.
My babies love the food and I love dealing with Smalls
I placed an order with Smalls and the two fish broths that I ordered were not included in the package. They verified that the broth had been ordered and offered to refund the cost, and provide a 15% discount on my next order, but I really needed it for my picky eater.
I asked them to send the missed items and they told me that they would not because they did not want to pay the shipping cost as the items did not cost enough, and they were trying to keep the cost down. It was their error and I felt undervalued as a customer. What terrible customer service!
They surely don't seem to care about the pets. When the company makes a mistake, they should make it right, even if it does cost them additional postage.
How Good is Smalls's Customer Service?
Summary of Smalls Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Smalls?
Request for Information Question:
- “Need help my cat won't eat. It's been 5 days”
- “Want to place an order”
- “Place an order”
Activation/ Cancellation Question:
- “Cancelled”
- “Wanted to cancel auto shipping”
- “To cancel”
Shipping and Delivery Question:
- “Hounded with deliveries I never ordered”
- “Need to change shipping address”
- “Delivery dates”
Payments and Charges Question:
- “Credit card will not work on website”
- “Trying to update payment”
- “My debit was new with new number for payment”
Return/ Replace Question:
- “Return cancel”
- “Change my order”
- “Order return”
Product/ Service Question:
- “Complaint”
- “Thawed food upon arrival”
- “Do you have any products with fish or beef only.my cat is allergic to chickeny”
Account Question:
- “Help logging in”
- “Smooth cow we received was only half filled.Code 4202030 And 958015”
- “End Subscription”
Cards Question:
- “Our old credit card has been shut down, not allowing us to order anything. We got it fixed now, but the next delivery is in march. Smalls is the only food we have gotten our cat to eat. Could we get a tiny amount of food now till our shipment arrives”
- “Credit card expired, how do I update?”
Refund Question:
- “Refund”
Website/ Application Question:
- “Can't figure out your website”
Other Question:
- “Estimate”
- “Late order, all my info is gone??”
- “Unhappy cats”
Compare Smalls Customer Service To
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